Frequently Asked Questions

1. What is Solvoria.shop?

Solvoria.shop is an online furniture store specializing in indoor and outdoor sofas, chairs, and home furniture. We provide high-quality, stylish, and durable furniture designed to enhance your living space.

2. Where is Solvoria.shop located?

Our business is based in the United States, with our address at:
📍 2129 Commercial Ave, Lake Isabella, CA 93240, United States

3. Do you offer international shipping?

Currently, we only ship within the United States. We do not offer international shipping at this time.

4. How long does shipping take?

We offer Economy Shipping, which takes 5 to 8 business days for delivery.

5. How much does shipping cost?

Shipping costs vary based on the size and weight of the item. You can see the exact shipping cost at checkout before placing your order.

6. Do you offer free shipping?

We occasionally run promotions that include free shipping on selected items. Stay updated by subscribing to our newsletter or following us on social media!

7. What payment methods do you accept?

We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. We also support PayPal for secure and convenient checkout.

8. Can I modify or cancel my order after placing it?

If you need to make changes or cancel your order, please contact us within 24 hours of placing it. Once the order is processed, we may not be able to make modifications.

9. What is your return and refund policy?

We offer a hassle-free return policy. If you're not satisfied with your purchase, you can return it within 30 days of delivery. The item must be in its original condition and packaging. Return shipping costs may apply.

10. How do I start a return?

To initiate a return, please contact our customer support at info@solvoria.shop with your order details. We will guide you through the return process.

11. What if my furniture arrives damaged?

We take great care in packaging our products, but if your item arrives damaged, please contact us immediately at info@solvoria.shop with photos of the damage. We will arrange a replacement or refund as needed.

12. Do you offer assembly services?

Currently, we do not offer assembly services. However, most of our furniture comes with easy-to-follow assembly instructions for hassle-free setup.

13. Do you provide warranties on your furniture?

Yes! Many of our products come with a limited manufacturer warranty. Please check the product description for specific warranty details.

14. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this to track your shipment’s progress.

15. Do you offer bulk or wholesale orders?

Yes! If you are interested in bulk orders for business or commercial purposes, please contact us at info@solvoria.shop for pricing and availability.

16. How can I contact customer support?

You can reach us via email at info@solvoria.shop. Our support team is available to assist you with any inquiries.

17. Do you offer gift cards?

At this time, we do not offer gift cards, but we may introduce them in the future. Stay tuned!

18. Can I visit a physical store?

Currently, Solvoria.shop is an online-only store, and we do not have a physical retail location.

19. How can I stay updated on new arrivals and promotions?

You can subscribe to our newsletter and follow us on social media to stay informed about the latest products, exclusive deals, and promotions.

20. Do you offer financing options?

We are working on adding financing options in the future. Stay connected with us for updates!